Training and Coaching Services

It normally takes years of training to build a great HR department. With HTIC’s help, you can have a reliable source for all your HR needs, and concentrate instead on what your business does best.

HTIC’s training services is the fact that we tailor each session to you. No matter who you are or what business you’re in, everyone who attends one of our sessions walks away with powerful, proven tactics and resources they’ll be able to use forever. While with us, you will be introduced to new concepts and methods that will benefit your entire organization. Depending on your unique needs, we can run 1-2 hour in-house training sessions, design a customized retreat, or setup ongoing coaching and mentoring seminars to last throughout the year.

Increase the value of your employees’ capabilities and foster retention by providing them with the tools and information they need to be engaged and productive. HTIC will customize training programs that meet your requirements. We’ll make sure we understand your business and the needs of your customers, while promoting best practices. We educate, train and provide facilitation services, including:

  • Interviewing and hiring skills
  • New employee orientation and policies
  • Customer service skills
  • Team building and coaching
  • Performance management
  • Conflict resolution
  • Strategic planning
  • Individualized training and re-training for HR professionals

We offer realistic training that you’ll use throughout your entire career, and help you sustainably build your business so it grows with the times. Review our most popular training seminars below.

Training and Coaching Seminars

Fundamentals of Leadership

So often individuals are put in a leadership role with no management or leadership training, and left to their own devices. This can lead to serious mistakes that can end up causing frustration and costing your company a lot of time and money. This session teaches the foundation for understanding the true role of a leader and provides a toolbox of skills that can be immediately implemented.


A successful company begins with the ability to attract high quality candidates. This is a challenge no matter what the economic conditions. This session is focused on developing techniques and an on-boarding process that will ensure you put your best foot forward; attracting top talent and building your employer reputation.

Effective Communication

Good communication goes beyond what you say and how you say it. This session hones in on the skills needed to effectively send and receive messages in a variety of situations. It encompasses the impact that differences in personality, generation, cultural norms, and situational stressors can have on our ability to clearly understand and respond in a meaningful way.

Coaching and the Power of Appreciation

A great coach can make a team great. Good coaching is about directing and supporting rather than demanding. Coaching is an essential tool in every manager/supervisor’s toolbox. This session will provide you with techniques that create more meaningful interactions with your team; so you know when to push, when to praise and when to shut up.

Performance Development

This is more than training your employees, it is about the process you use to develop the skill set of your staff. This session applies to all levels of performance and provides a road map for creating a development plan in partnership with each staff member, resulting in a real impact on productivity and engagement.

Corrective Action and Termination

This is one of our most popular sessions. We all know that we must address violations of policy, inappropriate behavior, or poor work product, but we hate to do it! We don’t know how to say what we need to say, and so we avoid it – until it happens again. This presentation will demystify the process and give you the tools you need to mitigate risk, reduce anxiety and improve outcomes.

Employee Engagement and Retention

So much time is put into hiring the best, but what steps do you take to retain and grow these employees once you have them? It begins with leadership. As you’ve heard before, “People don’t leave jobs; people leave people.” We will provide you with techniques and tools to turn employees with ‘potential’ into meaningful contributions over the long haul.

Sexual and Discriminatory Harassment

Now more than ever, having sound, practical policies prohibiting sexual and discriminatory harassment are a must. We will discuss the history of this area of employment law, the current standards which are ever-changing, the gray area between harassment and inappropriate/unprofessional behavior, reporting procedures, and the individual responsibility and potential liability for failing to address situations that may be considered harassment and/or discrimination in the workplace.

Employee Policy Development and Handbook Assistance

These are the laws of your company, they provide direction and are your first defense. We will discuss what policies you must have, what policies you may want to consider, and what you don’t need and why. We will talk about how to write policies to assure understanding and provide the ability to administer. This session also covers the importance of training your staff on your company policies and how to keep them informed of changes as they occur.

Hot Topics In HR

HR compliance requirements and employment law is always changing. This session provides an overview of the current Hot Topics going on in the HR arena at the local, state and national level that you need to know, but may not have the time or resources to keep up with.


This session is more interactive, allowing us to provide answers to Frequently Asked Questions from the audience. The content of this training can be focused around a specific topic or can be a true free-for-all, allowing the audience to have full control over the direction of the conversation. Don’t see a topic on our list that meets your needs? HTIC will work with you to customize a training session on any human resources topic you need.